Terms and Conditions

Terms and Conditions for Best UK Tours

Effective May 2024

Welcome to Best UK Tours!

Please read these Terms and Conditions carefully as they contain important information about your legal rights and obligations.

We provide private, bespoke, and small-group tours across England. By booking a tour with us, you agree to be bound by these Terms and Conditions.

IMPORTANT: BY BOOKING A TOUR WITH BEST UK TOURS, YOU AGREE TO THESE TERMS AND CONDITIONS.

  1. Introduction

These Terms and Conditions, as may be modified and amended from time to time, set forth the legally binding agreement by and between:

(a) Best UK Tours, located in Brighton, England (“Best UK Tours,” “we,” “us,” or “our”); and

(b) Any individual or group (“you”) that books a tour with Best UK Tours.

  1. Acceptance of These Terms and Conditions

By booking a tour with Best UK Tours, you represent and warrant that:

(a) You have read, understand, and agree to comply with and be bound by these Terms and Conditions.

(b) You are at least 18 years old and capable of entering into legally binding contracts.

(c) If you include additional participants in your tour, you agree and warrant that the participants, or their legal guardians, have read and agreed to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you may not book or participate in a tour.

  1. Scope of Services

We provide bespoke and small-group tours across England, focusing on historical sites and cultural experiences.

  • All tours are private, designed for groups of up to 4 people unless special arrangements are made.
  • We offer full-day and multi-day tours only.
  • We do not offer half-day tours or themed tours unless requested as part of a bespoke arrangement.
  1. Booking and Payment

(a) Booking Process: All tours must be booked in advance through our website, email, or phone. Multi-day tours and bespoke arrangements may require additional consultations.

(b) Payment Terms: A deposit is required to confirm your booking. The standard deposit is 20% of the total tour price, but some tours may require a 50% deposit. The remaining balance must be paid no later than 30 days before the tour date for most tours. However, for certain tours, such as sailing tours, the balance must be paid 90 days prior. Please refer to the specific terms outlined in your booking confirmation.

(c) Payment Methods: We accept major credit cards, bank transfers, and other methods available on our website. Payment processing is secure and handled by trusted third-party providers.

(d) Refunds and Fees: Please note that card processing fees are non-refundable if you cancel your booking. However, if we cancel your booking, all fees, including card processing fees, will be refunded.

  1. Cancellation and Refund Policy

(a) Cancellations by You:

  • Most tours can be cancelled free of charge up to 14 days before the tour date.
  • For cancellations made less than 14 days before the tour, no refunds will be issued unless otherwise specified in the tour-specific cancellation policy.
  • Any refund issued will exclude card processing fees and any applicable taxes.

(b) Sailing Tours Cancellation Policy:

  • Cancellations made less than 40 days before the tour date will result in no refund.
  • Cancellations made between 40 and 100 days before the tour date will receive a 50% refund.
  • Cancellations made more than 100 days before the tour date will receive a 75% refund.

(c) Tour-Specific Policies: Some tours may have unique cancellation policies. It is your responsibility to read the cancellation policy for each tour carefully to avoid any confusion.

(d) Cancellations by Us: In rare cases, we may need to cancel a tour due to unforeseen circumstances. In such cases, you will be offered a reschedule or a full refund, including all card processing fees.

  1. Liability and Insurance

(a) Best UK Tours strongly advises clients to obtain comprehensive travel insurance to cover unforeseen circumstances such as cancellations, medical issues, or other emergencies.

(b) Best UK Tours is not liable for personal injuries, property damage, or losses during the tour except where required by law.

  1. Accessibility

(a) Mobility Concerns: We strive to accommodate all clients but require prior notification of mobility concerns to plan the day accordingly.

(b) Wheelchair Access: While some attractions offer wheelchair access, our vehicles may not be able to accommodate wheelchairs.

  1. Force Majeure

Best UK Tours is not liable for cancellations, changes, or disruptions caused by events beyond our control, including but not limited to natural disasters, strikes, or governmental restrictions.

  1. Reviews and Feedback

(a) By providing reviews or feedback, you grant Best UK Tours permission to use such content for marketing and promotional purposes, including on our website and social media platforms. Full names will not be used without explicit consent.

  1. Amendments to the Terms

We may modify these Terms and Conditions at any time. Changes will apply to bookings made after the updated terms become effective.

  1. Governing Law

Any disputes arising from these Terms and Conditions will be governed by the laws of England and Wales. We are committed to resolving disputes amicably and encourage clients to contact us directly to seek a resolution.

  1. Additional Clauses

(a) Included Costs: All fees during the planned tour are included. Additional costs for extending the tour, unplanned stops, or adding participants will be the responsibility of the client.

(b) Client Responsibility: Clients must ensure they have all necessary documentation, such as identification and attraction tickets, for the tour.

(c) Children: Anyone under the age of 18 must be accompanied by an adult. Child safety seats are required where applicable and must be requested in advance.

(d) Personal Items: Best UK Tours is not responsible for lost, stolen, or left-behind personal items.

(e) Gift Vouchers: Gift vouchers are non-refundable but can be used without time restrictions unless otherwise stated.

(f) Substitutions: We reserve the right to substitute guides or vehicles in the event of unforeseen circumstances, ensuring the quality of the tour experience remains unaffected.

(g) Complaints: Complaints are taken very seriously. We encourage clients to bring any issues to our attention as soon as possible so that we can work towards a resolution.

(h) Tour Language: All tours are conducted in English unless otherwise agreed upon prior to booking and subject to availability.

(i) Medical Conditions: Clients must inform us of any medical conditions or allergies that may affect their participation in the tour. Best UK Tours is not liable for incidents resulting from undisclosed conditions.

  1. Contact Information

For questions or concerns, contact us at: